Cancellation policy

Cancelling an online order

If you need to cancel, email sales@jdmhouse.com.au with your order number as soon as you can.

  • Before we've dispatched it — we'll cancel and refund you in full, no fuss.
  • After it's been dispatched — we can't recall a consignment once it's with the courier. Wait for it to arrive, then start a change-of-mind return under our Returns & Refunds policy. Return freight and the restocking fee will apply.

Back-orders and long lead time items

Plenty of what we sell is brought in to order. If your item is on back-order:

  • You can cancel any time before it's dispatched and get a full refund. There's no penalty for cancelling a back-order that hasn't shipped.
  • If a lead time blows out badly and you'd rather not wait, tell us and we'll refund you.
  • We'll keep you updated on ETAs. They're estimates — international freight and manufacturing schedules move around.

Made-to-order and special-order items

Some items — including ECUs and wiring harnesses built or configured to your spec, and parts we order in specifically for you — get locked in with the supplier as soon as you order.

Once we've placed that order with the supplier, we may not be able to cancel it, or we may only be able to cancel it with a fee charged by the supplier. We'll tell you before you buy if an item falls into this category, and we'll tell you the moment your order is locked in. If you're unsure, ring us on 0449 887 291 before you place the order.

This doesn't affect your rights if the item turns up faulty or isn't what was described — those consumer guarantees under the Australian Consumer Law apply regardless.

Workshop bookings

If you've booked in for tyre fitting or a wheel alignment and something's come up, just give us a ring on 0403 339 300 and let us know. There's no cancellation fee — we'd just rather give the slot to someone else than have a hoist sitting empty.

Changes we make

Occasionally we may need to cancel an order at our end — stock discrepancies, pricing errors, a supplier discontinuing a line, or a freight cost that turns out to be wildly higher than what was quoted at checkout. If that happens we'll contact you first to talk through the options, and if we can't sort out something that suits you, we'll refund you in full.

Contact

JDM House
Email: sales@jdmhouse.com.au
Phone: 0403 339 300 (wheels & tyres) · 0449 887 291 (parts, coilovers & ECUs)